Frequently Asked Questions
Find answers to common questions about our medical supplies and services
What is the minimum order quantity?
Minimum order quantities vary by product. Most items have a minimum order of 1-10 units. Bulk discounts are available for larger orders.
Do you offer bulk pricing?
Yes, we offer competitive bulk pricing for B2B customers. Contact our sales team for custom quotes on large orders.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), bank transfers, and NET 30 terms for qualified business accounts.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for an additional fee.
Do you ship internationally?
Currently, we ship within the United States. International shipping options are coming soon.
What is your return policy?
Unused items in original packaging can be returned within 30 days. Custom orders and medical supplies may have different return policies.
Are your products FDA approved?
Yes, all our medical supplies meet FDA requirements and relevant healthcare standards.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Still have questions?
Our customer support team is here to help you
Phone
+1 (800) 123-4567
Mon-Fri 8AM-6PM EST
support@safelight.com
24/7 Response
Live Chat
Available on website
Mon-Fri 9AM-5PM EST