Returns & Refunds
Our return policy and refund process for medical supplies
Return Policy
30-Day Return Window
Most items can be returned within 30 days of delivery.
Original Condition Required
Items must be unused, in original packaging, and with all tags attached.
Proof of Purchase
Original receipt or order confirmation required for all returns.
Non-Returnable Items
Medical & Hygiene Products
- • Personal protective equipment (PPE)
- • Sterile medical supplies
- • Diagnostic test kits
- • Prescription medications
- • Custom or special-order items
- • Perishable medical supplies
How to Return an Item
Contact Customer Service
Call us at +1 (800) 123-4567 or email returns@safelight.com to initiate your return.
Receive Return Authorization
We'll provide a return authorization number and shipping label.
Package and Ship
Pack the item securely in original packaging and attach the provided label.
Receive Refund
Once received and inspected, your refund will be processed within 5-7 business days.
Refund Options
Original Payment Method
Refunds are typically issued to the original payment method used for the purchase.
Store Credit
Choose store credit for faster processing and receive a 5% bonus credit.
Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us immediately:
- • Within 48 hours of delivery for damaged items
- • Within 7 days of delivery for incorrect items
- • Photo documentation required for damaged items
- • Replacement items shipped at no additional cost